Devil’s Luck Studio is honored to create one-of-a-kind artwork and jewelry tailored to each client. To ensure clarity and fairness, the following policy governs all custom orders. By submitting a request, you agree to the terms outlined below.
Devil’s Luck Studio reserves the right to amend this policy at any time. Updates will be published on this page.
🔹 Order Requests
- Custom Nature: Each custom piece is designed exclusively for the client and is not eligible for resale.
- How to Submit: Requests may be submitted via our Custom Order Form or by contacting us directly.
- Review & Acceptance: Submitting a request does not guarantee acceptance. We carefully review each request to ensure it aligns with our design capabilities, materials, and brand values.
- Right of Refusal: We reserve the right to decline or cancel a custom request at any stage if:
- The design is not feasible with available materials or techniques.
- The request conflicts with our artistic or ethical standards.
- The client does not comply with payment or communication requirements.
🔹 Order Process
- Consultation & Design
- Once your request is received, we will contact you to discuss your vision, budget, and timeline.
- We collaborate with you to refine a design concept. Preliminary sketches or digital mockups may be provided.
- Approval & Deposit
- After you approve the design, an invoice will be issued.
- A 50% non-refundable deposit is required before work begins. This deposit covers design time, materials, and initial labor.
- Production & Balance Payment
- Work begins once the deposit is received.
- Any client-requested changes after production has started may result in additional fees and extended timelines.
- Upon completion, you will receive photos of your finished piece along with an invoice for the remaining balance.
- Orders will not ship until the final payment has cleared into the Devil’s Luck Studio account.
- Shipping & Delivery
- All shipments are insured and tracked for your peace of mind.
- Clients are responsible for providing accurate shipping information.
🔹 Intellectual Property
- All designs, sketches, and artwork created during the custom process remain the intellectual property of Devil’s Luck Studio under copyright law.
- Devil’s Luck Studio retains the right to:
- Photograph and showcase custom pieces on our website, portfolio, and promotional materials.
- Reuse design elements in future collections, unless otherwise agreed in writing.
- Clients may not reproduce, replicate, or resell Devil’s Luck Studio designs without prior written consent.
🔹 Limited Warranty & Care
- Craftsmanship Guarantee: We stand behind the quality of our work. Custom jewelry is covered by a 30-day limited warranty against defects in craftsmanship.
- Exclusions: This warranty does not cover damage caused by misuse, accidents, improper care, or normal wear and tear.
- Repairs: If an issue arises within the warranty period, please contact us immediately. We will assess the piece and, if applicable, repair it at no additional cost.
- Aftercare: We encourage clients to follow our Jewelry Care Guide (provided upon purchase) to extend the life of their piece.
🔹 Returns & Cancellations
- No Returns: Because each piece is custom-made, we cannot accept returns or exchanges.
- Cancellations: If a client cancels after work has begun, the deposit is forfeited. Additional costs may apply if significant progress has been made.
- Client Satisfaction: While returns are not possible, we are committed to ensuring you are happy with your piece. Please reach out with any concerns, and we will work with you to find a solution.