Shipping Policy

Shipping

Devil’s Luck Studio ships to most countries via Canada Post using the tracked packet option. Shipping cost is calculated at the time of checkout. If you wish to upgrade to express shipping, please contact us before ordering. It is not possible to send orders without the tracking option.

 

Order Process Time

Orders will be processed on business days (Monday – Friday) excluding holidays. Pre-made items available in our shop will ship within 24 hours from the time payment is posted to our account. Please keep in mind there may be a bank processing delay between sending payment and us receiving the payment. If you have concerns regarding confirmation of receipt, please contact us.

 

Tracking

Once your order is shipped, you will receive an email with a tracking number so that you can keep track of your shipment. Please allow some time for tracking information to be updated as it is not activated in real time.

Canada Post tracking numbers will transfer/update to the U.S. Postal Service tracking system after customs processing.

 

Shipping / Delivery Times

* Please keep in mind that due to the global pandemic some regions may experience   longer than average shipping times with their shipping service.

Shipping times will vary globally, but these are typically the estimated delivery times.

  • Canada: 7 – 14 business days
  • Australia & New Zealand: 14 – 21 business days
  • Europe: 14 – 20 business days
  • Japan/Taiwan: 14 – 20 business days
  • UK: 10 – 20 business days
  • USA: 10 – 20 business days

Other countries may require longer delivery times and tracking may be unavailable in your home country.

 

Shipping Delays

After your order has been posted it is the responsibility of the carrier to complete delivery. Tracking numbers are provided as means for you to check the status of your package. Possible reasons for delay include:

  1. Parcel is awaiting customs inspection in your home country.
  2. Parcel is awaiting space availability on the shipping aircraft.
  3. Parcel simply needs time to go through the system – some cities take long to process items than others.

 

Incomplete Address

In the event that an incomplete address is provided during the checkout process, and your parcel is returned to us, we reserve the right to charge a re-shipping fee of CAD $10 for Canadian and US orders and CAD $20 for international orders. Please check your information carefully before submitting your order. If you find that you have provided an incomplete address, contact us immediately. Once your package has been posted, we have no way of correcting the package address.

 

Lost Packages

Devil’s Luck Studio is not liable for lost shipments when tracking indicates it has been delivered. We will not issue refunds for lost shipments without proof of loss. Should you have concerns regarding potential loss of your parcel, please contact us and we will launch an investigation.

 

International Customs

Prices and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country.  We are unable to estimate the total amount of taxes or duties that may be due at the time delivery.

For all order destinations outside of Canada, you will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value.”

The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.