Shipping Policy
Last updated: August 2025
At Devil’s Luck Studio and Devil’s Luck Jewelry, we take pride in ensuring that your artwork and jewelry arrive securely, on time, and in excellent condition. This policy outlines our shipping methods, timelines, and responsibilities. By placing an order, you agree to the terms outlined here and in our Terms and Conditions.
General Shipping Information
- We ship worldwide from Canada using Canada Post and trusted courier partners.
- All orders include tracking; untracked shipping is not available.
- Shipping costs are calculated at checkout based on destination, weight, and package size.
- Expedited or insured shipping is available upon request. Please contact us before placing your order.
- Orders cannot be shipped to P.O. boxes.
Delivery Estimates
|
Destination |
Estimated Delivery Time |
|
Canada |
5–10 business days |
|
USA |
7–14 business days |
|
UK & Europe |
10–20 business days |
|
Australia/NZ |
14–21 business days |
|
Other Intl. |
Varies by country |
Note: Remote or rural areas may experience longer delivery times.
Packaging & Handling
- Artwork and Jewelry is shipped in protective wrapping and sturdy boxes to ensure safe transit.
- For large or high-value pieces, we may require special courier services and insurance.
Delivery & Tracking
- Tracking numbers will be sent via email after your order has shipped, provided that the tracking option was purchased at checkout.
- For U.S. orders, Canada Post tracking transfers to USPS after customs clearance.
- Delivery times are estimates only and may be affected by customs inspections or local postal delays.
Customs & Duties
- International customers are responsible for customs duties, VAT, and import fees.
- We cannot mark packages as “gifts” or undervalue items.
Devil’s Luck Jewelry (Custom & Ready-Made Jewelry)
Processing Times
- Ready-to-ship jewelry: 1–2 business days after payment confirmation.
- Custom jewelry orders: Timelines can vary depending on the complexity of your design. Once you’ve commissioned us, we’ll provide you with a clear estimate after the design is finalized and we’re ready to move into the build stage.
Insurance & Security
- All jewelry shipments are insured for their full value.
- A signature upon delivery may be required for high-value orders.
- If your package arrives damaged, contact us within 48 hours with photos.
Devil’s Luck Studio (Custom Artwork)
Processing Times
- Pre-made artwork: Ships within 1–2 business days.
- Custom artwork commissions: Timelines can vary depending on the complexity of your design. Once you’ve commissioned us, we’ll provide you with a clear estimate after the design is finalized and we’re ready to move into the build stage.
Address Accuracy & Failed Deliveries
- Customers are responsible for providing accurate shipping information.
- If a package is returned due to an incorrect or incomplete address, a re-shipping fee will apply:
- CAD $10 for Canada/USA
- CAD $20 for international orders
Lost or Delayed Packages
- Devil’s Luck Studio / Devil’s Luck Jewelry is not liable for packages marked as delivered by the carrier.
- If your package is lost in transit, we will assist in filing an investigation with the carrier.
- Shipping insurance is strongly recommended for high-value orders.
International Orders
- Customs clearance may cause delays beyond our control.
- The recipient is considered the importer of record and must comply with all import regulations.
Best Practices & Recommendations
- Place orders well in advance if needed for a specific date.
- Select insured shipping for valuable items.
- Inspect packages upon delivery and report issues immediately.
At Devil’s Luck Studio and Devil’s Luck Jewelry, we value your trust and strive to make your experience seamless from checkout to delivery.
For questions, contact us at: support@devilsluckstudio.com.