FAQ

Frequently Asked Questions

Payment

We accept Visa, Paypal and Square payment methods.

Shipping & Returns

We use Canada Post for all shipping. 

General

We use sterling & fine silver, gold filled*, copper, jeweler’s brass and shibuichi** for our jewelry pieces.

*Gold-filled is a layer of solid gold pressure bonded over copper-zinc alloy. This is a good option if you want gold without the expense of a solid gold piece. At 5% gold by weight this is a higher quality offering than gold-plate. Gold-filled will not flake or rub off over time and is low sensitivity.

** Shibuichi is a 75% copper, 25% sterling silver alloy.

Jewelry Care and Cleaning

We strive to produce well-made jewelry that you can enjoy for a long time. We also encourage you to take care of your jewelry by following a few simple suggestions:

•  Put jewelry on after make-up, hair products, lotions and perfumes have been applied.

•  Remove jewelry before bathing/showering, swimming, using household cleaners or other activities that would expose jewelry to chemicals, body sweat and other naturally corrosive elements.

•  Keep unworn jewelry in a protective bag or box.

We will not replace or refund items that have been damaged through use and wear. It is the customer’s responsibility to take care of their jewelry.

Bleach, chlorine, alcohol and boiling water will cause damage to your pieces. Refrain from exposing jewelry to body soaps, cleaning products, chlorine and saltwater.

•  For mild tarnish and dirt, simply wipe down with a soft damp cloth and then polish with a jewelry cloth.

•  For heavier soil jewelry, use warm water with a drop of dish soap and a soft toothbrush. Polish afterward with a jewelry cloth.

We don’t recommend using toothpaste to clean your jewelry as the abrasives used in toothpaste can scratch and damage gold and gems – even diamonds!

Jewelry Sizings

The table below shows conversion into inches to make it easier for those that live in the USA to visualize. Please do not hesitate to contact us if you need further assistance or clarification.

Note: Photo is general guidance, fit may still vary from person to person.

How to measure ring size?

All you need to have is a string and a ruler.

  1. Wrap the string around your finger. Choose the thickest part of your finger, as the ring must slide over it – it’s usually your knuckle. If you don’t have a string, you can also use flexible tape, a strip of paper, dental floss or any other thing that can be easily wrapped around. Don’t wrap it too tightly!
  2. Mark the point where the string overlaps.
  3. Measure the length of the string against a ruler – that’s our finger circumference.
  4. Here you can stop the measurements – type the obtained value into the ring size converter. All the other values will be displayed: US ring size, UK ring size, ring diameter in inches and mm… and many, many more.
  5. If you want to find the ring diameter yourself, divide the obtained diameter by π (~3.14).
  6. Find the proper ring size – use our converter, chart or manufacturer website.
Ring Size Converter
 

How to Measure Necklace Length

  1. Choose a similar necklace/cord to the one you are buying
    When choosing the length for yourself, you can measure a similar necklace chain that falls the way you want. Take note that the chain thickness needs to be similar to the one you are purchasing. If you don’t have a necklace with similar look or fall, you could use a string or cord of the same thickness.
  2. Wrap the chain around your neck
    Ask someone to help you wrap the string around your neck, with one end pressed against the nape of your neck. Adjust the other end so that the string falls the way you want your necklace to, and mark where it meets the first end on the back of your neck.
  3. Measure the chain by laying it flat
    Lay the string/chain flat on a surface and measure the length up to the mark. This measurement should be your necklace chain length.

You should select necklace length that compliments your facial shape (see table belows). Generally, rounder face should choose a necklace length that elongates, while longer face will want to balance out their shape with a shorter necklace. When in doubt, just remember that you can almost never go wrong with the classic princess length.

Facial shape   SuitsAvoids
RoundPrincess, matinee, opera, rope    Collar, choker
LongCollar, choker, princessMatinee, opera, rope
HeartCollar, choker, princessMatinee, opera, rope
OvalAlmost allAlmost none


Those who are more petite might want to avoid longer-style necklaces as they might swallow a small frame.

 

Pair the right necklace length with your wardrobe

You should consider your wardrobe when buying a necklace. For example, if you have a lot of turtlenecks, you should not buy a choker as it will be rarely worn.

Unique Jewelry

One of a kind custom jewelry just for you.

Successful Customer Service

We work with a focus on 100% customer satisfaction.

All Payment Methods

Don't bother with payment details.

Easy Shipping

We'll handle the shipping.